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How long does it take to make a gown?
How long does it take to make a gown?
The below policy are for change of mind returns, if you have a faulty claim, please see the process in this article. We offer free returns for 30 days from the date of purchase or other advertised returns periods. However, not all items are eligible. Any exclusions will be called out on product pages and/or at checkout. Our change of mind returns policy can be found below:As long as the return is initiated in your Account and the return is placed in the post within 30 days of receipt of order confirmation email (or longer promotional return period, if applicable);Items must be unworn and unused and in a saleable condition with the original tags still attached;Items must be returned in the original packaging, which must be in the original condition, including sealed boxes, branded dust bags and shoe boxes (you don’t need the clear plastic packaging, except for products sealed for hygiene reasons - see below); andItems have not been specifically excluded from the change of mind returns policy, such as ‘Final Sale’ items and items excluded for hygiene reasons. The exclusion will be noted on the relevant product page on our Site and / or at checkout.You can read our entire returns policy in our terms and conditions via this link.
How do I measure myself?
How do I measure myself?
The below policy are for change of mind returns, if you have a faulty claim, please see the process in this article. We offer free returns for 30 days from the date of purchase or other advertised returns periods. However, not all items are eligible. Any exclusions will be called out on product pages and/or at checkout. Our change of mind returns policy can be found below:As long as the return is initiated in your Account and the return is placed in the post within 30 days of receipt of order confirmation email (or longer promotional return period, if applicable);Items must be unworn and unused and in a saleable condition with the original tags still attached;Items must be returned in the original packaging, which must be in the original condition, including sealed boxes, branded dust bags and shoe boxes (you don’t need the clear plastic packaging, except for products sealed for hygiene reasons - see below); andItems have not been specifically excluded from the change of mind returns policy, such as ‘Final Sale’ items and items excluded for hygiene reasons. The exclusion will be noted on the relevant product page on our Site and / or at checkout.You can read our entire returns policy in our terms and conditions via this link.
How can I add additions to my dress?
Can I change my measurements after I submit my order?
The below policy are for change of mind returns, if you have a faulty claim, please see the process in this article. We offer free returns for 30 days from the date of purchase or other advertised returns periods. However, not all items are eligible. Any exclusions will be called out on product pages and/or at checkout. Our change of mind returns policy can be found below:As long as the return is initiated in your Account and the return is placed in the post within 30 days of receipt of order confirmation email (or longer promotional return period, if applicable);Items must be unworn and unused and in a saleable condition with the original tags still attached;Items must be returned in the original packaging, which must be in the original condition, including sealed boxes, branded dust bags and shoe boxes (you don’t need the clear plastic packaging, except for products sealed for hygiene reasons - see below); andItems have not been specifically excluded from the change of mind returns policy, such as ‘Final Sale’ items and items excluded for hygiene reasons. The exclusion will be noted on the relevant product page on our Site and / or at checkout.You can read our entire returns policy in our terms and conditions via this link.
Can I change my measurements after I submit my order?
Can I change my measurements after I submit my order?
The below policy are for change of mind returns, if you have a faulty claim, please see the process in this article. We offer free returns for 30 days from the date of purchase or other advertised returns periods. However, not all items are eligible. Any exclusions will be called out on product pages and/or at checkout. Our change of mind returns policy can be found below:As long as the return is initiated in your Account and the return is placed in the post within 30 days of receipt of order confirmation email (or longer promotional return period, if applicable);Items must be unworn and unused and in a saleable condition with the original tags still attached;Items must be returned in the original packaging, which must be in the original condition, including sealed boxes, branded dust bags and shoe boxes (you don’t need the clear plastic packaging, except for products sealed for hygiene reasons - see below); andItems have not been specifically excluded from the change of mind returns policy, such as ‘Final Sale’ items and items excluded for hygiene reasons. The exclusion will be noted on the relevant product page on our Site and / or at checkout.You can read our entire returns policy in our terms and conditions via this link.
Shipping
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How long does shipping take?
How long does shipping take?
The below policy are for change of mind returns, if you have a faulty claim, please see the process in this article. We offer free returns for 30 days from the date of purchase or other advertised returns periods. However, not all items are eligible. Any exclusions will be called out on product pages and/or at checkout. Our change of mind returns policy can be found below:As long as the return is initiated in your Account and the return is placed in the post within 30 days of receipt of order confirmation email (or longer promotional return period, if applicable);Items must be unworn and unused and in a saleable condition with the original tags still attached;Items must be returned in the original packaging, which must be in the original condition, including sealed boxes, branded dust bags and shoe boxes (you don’t need the clear plastic packaging, except for products sealed for hygiene reasons - see below); andItems have not been specifically excluded from the change of mind returns policy, such as ‘Final Sale’ items and items excluded for hygiene reasons. The exclusion will be noted on the relevant product page on our Site and / or at checkout.You can read our entire returns policy in our terms and conditions via this link.
How much is shipping and how is it calculated?
How long does shipping take?
The below policy are for change of mind returns, if you have a faulty claim, please see the process in this article. We offer free returns for 30 days from the date of purchase or other advertised returns periods. However, not all items are eligible. Any exclusions will be called out on product pages and/or at checkout. Our change of mind returns policy can be found below:As long as the return is initiated in your Account and the return is placed in the post within 30 days of receipt of order confirmation email (or longer promotional return period, if applicable);Items must be unworn and unused and in a saleable condition with the original tags still attached;Items must be returned in the original packaging, which must be in the original condition, including sealed boxes, branded dust bags and shoe boxes (you don’t need the clear plastic packaging, except for products sealed for hygiene reasons - see below); andItems have not been specifically excluded from the change of mind returns policy, such as ‘Final Sale’ items and items excluded for hygiene reasons. The exclusion will be noted on the relevant product page on our Site and / or at checkout.You can read our entire returns policy in our terms and conditions via this link.
Do you ship internationally?
How long does shipping take?
The below policy are for change of mind returns, if you have a faulty claim, please see the process in this article. We offer free returns for 30 days from the date of purchase or other advertised returns periods. However, not all items are eligible. Any exclusions will be called out on product pages and/or at checkout. Our change of mind returns policy can be found below:As long as the return is initiated in your Account and the return is placed in the post within 30 days of receipt of order confirmation email (or longer promotional return period, if applicable);Items must be unworn and unused and in a saleable condition with the original tags still attached;Items must be returned in the original packaging, which must be in the original condition, including sealed boxes, branded dust bags and shoe boxes (you don’t need the clear plastic packaging, except for products sealed for hygiene reasons - see below); andItems have not been specifically excluded from the change of mind returns policy, such as ‘Final Sale’ items and items excluded for hygiene reasons. The exclusion will be noted on the relevant product page on our Site and / or at checkout.You can read our entire returns policy in our terms and conditions via this link.
Do you offer free shipping?
How long does shipping take?
The below policy are for change of mind returns, if you have a faulty claim, please see the process in this article. We offer free returns for 30 days from the date of purchase or other advertised returns periods. However, not all items are eligible. Any exclusions will be called out on product pages and/or at checkout. Our change of mind returns policy can be found below:As long as the return is initiated in your Account and the return is placed in the post within 30 days of receipt of order confirmation email (or longer promotional return period, if applicable);Items must be unworn and unused and in a saleable condition with the original tags still attached;Items must be returned in the original packaging, which must be in the original condition, including sealed boxes, branded dust bags and shoe boxes (you don’t need the clear plastic packaging, except for products sealed for hygiene reasons - see below); andItems have not been specifically excluded from the change of mind returns policy, such as ‘Final Sale’ items and items excluded for hygiene reasons. The exclusion will be noted on the relevant product page on our Site and / or at checkout.You can read our entire returns policy in our terms and conditions via this link.
Delivery
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Can I change my delivery address?
Can I change my delivery address?
The below policy are for change of mind returns, if you have a faulty claim, please see the process in this article. We offer free returns for 30 days from the date of purchase or other advertised returns periods. However, not all items are eligible. Any exclusions will be called out on product pages and/or at checkout. Our change of mind returns policy can be found below:As long as the return is initiated in your Account and the return is placed in the post within 30 days of receipt of order confirmation email (or longer promotional return period, if applicable);Items must be unworn and unused and in a saleable condition with the original tags still attached;Items must be returned in the original packaging, which must be in the original condition, including sealed boxes, branded dust bags and shoe boxes (you don’t need the clear plastic packaging, except for products sealed for hygiene reasons - see below); andItems have not been specifically excluded from the change of mind returns policy, such as ‘Final Sale’ items and items excluded for hygiene reasons. The exclusion will be noted on the relevant product page on our Site and / or at checkout.You can read our entire returns policy in our terms and conditions via this link.
How can I track my order?
Can I change my delivery address?
The below policy are for change of mind returns, if you have a faulty claim, please see the process in this article. We offer free returns for 30 days from the date of purchase or other advertised returns periods. However, not all items are eligible. Any exclusions will be called out on product pages and/or at checkout. Our change of mind returns policy can be found below:As long as the return is initiated in your Account and the return is placed in the post within 30 days of receipt of order confirmation email (or longer promotional return period, if applicable);Items must be unworn and unused and in a saleable condition with the original tags still attached;Items must be returned in the original packaging, which must be in the original condition, including sealed boxes, branded dust bags and shoe boxes (you don’t need the clear plastic packaging, except for products sealed for hygiene reasons - see below); andItems have not been specifically excluded from the change of mind returns policy, such as ‘Final Sale’ items and items excluded for hygiene reasons. The exclusion will be noted on the relevant product page on our Site and / or at checkout.You can read our entire returns policy in our terms and conditions via this link.
Returns and Refunds
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Eclipse returns and refunds
The below policy are for change of mind returns, if you have a faulty claim, please see the process in this article. We offer free returns for 30 days from the date of purchase or other advertised returns periods. However, not all items are eligible. Any exclusions will be called out on product pages and/or at checkout. Our change of mind returns policy can be found below:As long as the return is initiated in your Account and the return is placed in the post within 30 days of receipt of order confirmation email (or longer promotional return period, if applicable);Items must be unworn and unused and in a saleable condition with the original tags still attached;Items must be returned in the original packaging, which must be in the original condition, including sealed boxes, branded dust bags and shoe boxes (you don’t need the clear plastic packaging, except for products sealed for hygiene reasons - see below); andItems have not been specifically excluded from the change of mind returns policy, such as ‘Final Sale’ items and items excluded for hygiene reasons. The exclusion will be noted on the relevant product page on our Site and / or at checkout.You can read our entire returns policy in our terms and conditions via this link.
Bridal returns and refunds
Bridal returns and refunds
The below policy are for change of mind returns, if you have a faulty claim, please see the process in this article. We offer free returns for 30 days from the date of purchase or other advertised returns periods. However, not all items are eligible. Any exclusions will be called out on product pages and/or at checkout. Our change of mind returns policy can be found below:As long as the return is initiated in your Account and the return is placed in the post within 30 days of receipt of order confirmation email (or longer promotional return period, if applicable);Items must be unworn and unused and in a saleable condition with the original tags still attached;Items must be returned in the original packaging, which must be in the original condition, including sealed boxes, branded dust bags and shoe boxes (you don’t need the clear plastic packaging, except for products sealed for hygiene reasons - see below); andItems have not been specifically excluded from the change of mind returns policy, such as ‘Final Sale’ items and items excluded for hygiene reasons. The exclusion will be noted on the relevant product page on our Site and / or at checkout.You can read our entire returns policy in our terms and conditions via this link.